Additional Legal Notice

Commercial Transparency

We strive to make your shopping experience as clear and reliable as possible. Product information, pricing, and transaction terms are presented in an intuitive manner, allowing you to fully understand the items and services before making a purchase.

Nature of Business and Shipping

All orders are completed through our online store, with products processed and shipped directly by us. After an order is placed, items are packaged and shipped according to established procedures to ensure safe delivery.

Customs and Tax Compliance (VAT + DDP)

Product prices include applicable Value Added Tax (VAT) and Delivered Duty Paid (DDP) fees. Therefore, no additional customs duties or taxes are required upon delivery. This arrangement simplifies customs clearance and ensures pricing transparency.

Cancellation and Refund Rights

Eligible customers may submit a return or exchange request within 30 days, including no-reason returns or exchanges. For detailed procedures and conditions, please refer to our Return & Exchange Policy to ensure smooth processing of your request.

Payment and Data Security

We only accept Visa and MasterCard payment cards. All payment information is processed via secure encryption and we do not store your card details. User data is strictly protected during processing to prevent unauthorized access or misuse.

Product Assurance and Service Notes

Products are inspected and packaged prior to shipment; however, we do not provide guarantees regarding usage outcomes. Delays due to shipping, banking processes, or incorrect information may affect service completion time. We will provide guidance and assistance within reasonable limits.

Complaints and Contact

For inquiries or assistance regarding shopping or services, please contact Plushfirm customer service:

• Address: 28377 ENCANTO DR APT I101, Menifee, CA, 92586, US

• Phone: +1 (442) 232-9076

• Email: frhelp@plushfirm.com

Online support hours: Monday to Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM (GMT)

Dispute Resolution

We comply with Australian law, including GDPR. Any disputes related to policies or services will be handled in accordance with applicable law. We reserve the right to update this statement at any time and will inform you of relevant changes.

Last updated: January 31, 2026