Contact Us

If you encounter any issues during your shopping experience or have questions regarding orders, returns/exchanges, payments, or other matters, you can contact Plushfirm (hereinafter referred to as “I” or “We”) through the following channels. We provide multiple support options to ensure you can get assistance conveniently.

• Address: 28377 ENCANTO DR APT I101, Menifee, CA, 92586, US

• Phone: +1 (442) 232-9076

• Email: frhelp@plushfirm.com

Online support hours: Monday to Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM (AEST)

You can communicate directly with our customer service team by phone or email. When contacting us, please provide necessary details such as your order number, payment proof, product details, or relevant images, which will help us understand your issue and respond more efficiently.

We value every user experience and strive to provide clear guidance and actionable solutions. Whether it is order inquiries, returns/exchanges, refunds, or general questions, we will review your request promptly and update you through your preferred contact method.

Please note that all services and support are provided online to ensure the security of your information and convenience of operation.