GDPR Compliance

Plushfirm (hereinafter referred to as “I” or “We”) takes the security of your personal information seriously. This policy explains how we collect, use, manage, and protect the personal information you provide when visiting our website, shopping, or subscribing to services, in compliance with GDPR and relevant Australian regulations.

1. Scope

This policy applies to all personal information you provide when using our website, placing orders, or subscribing to services, whether provided directly or generated indirectly through your use of website features.

2. Information Collection (Cookies)

To enhance your browsing experience, we may use Cookies or similar technologies to analyze website traffic, assist with functionality, and optimize the interface. You will be informed and have the option to consent before these technologies are used.

3. Use and Sharing of Information

The information we collect is primarily used for:

• Order management and after-sales service: Ensuring smooth completion of your purchases.

• Customer communication and feedback: Responding to inquiries and providing relevant service information.

• System maintenance and experience optimization: Improving website functionality and security.

We do not disclose your information to unauthorized third parties, except as necessary to provide the services above or to comply with legal obligations. Information may be shared when required for logistics, payment processing, or legal compliance.

4. Data Storage and Cookie Management

• Your personal information is securely stored on protected servers.

• Cookies are used only with your informed consent and can be managed or deleted via your browser or device settings.

5. Your Rights

Under GDPR, you may at any time:

• Access, modify, or delete your personal information.

• Withdraw previously given consent.

• Object to specific data processing.

To exercise these rights, please contact us using the information below.

6. Legal Basis for Data Processing

We process personal information under the following legal bases:

• Contract Performance: To process your orders and provide related services.

• Explicit Consent: For newsletters or marketing communications you choose to receive.

• Legal Obligation: To comply with tax, accounting, or other regulatory requirements.

• Legitimate Interests: To improve user experience, prevent fraud, and maintain platform security.

7. Liability

We strive to protect your information, but we cannot be held responsible for breaches caused by uncontrollable factors or external intrusions. To ensure smooth service, please provide accurate, complete, and truthful information.

8. Contact Information

For any questions, requests, or to exercise your rights regarding personal data, please contact Plushfirm customer service:

• Address: 28377 ENCANTO DR APT I101, Menifee, CA, 92586, US

• Phone: +1 (442) 232-9076

• Email: frhelp@plushfirm.com

Online support hours: Monday to Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM (GMT)