Welcome to PlushFirm (“we,” “us,” or “our”). These Shipping Terms explain the delivery arrangements, shipping procedures, and related conditions applicable to orders placed through our online store.
By placing an order on our website, you acknowledge and agree to the terms outlined below.
We currently provide shipping services exclusively within Australia.
Delivery availability is determined based on the shipping address entered during checkout. Orders with addresses outside our supported delivery regions cannot be completed through the website.
Please note that delivery times for remote or regional areas may vary depending on carrier availability and logistics conditions.
Shipping fees are automatically calculated during checkout based on the total order amount.
| Order Amount | Shipping Fee |
|---|---|
| AUD 90 or more | Free Shipping |
| Below AUD 90 | AUD 4.99 Flat Rate |
All applicable shipping charges will be clearly displayed before payment confirmation.
From time to time, promotional shipping offers may apply subject to separate terms and conditions.
Our standard order processing hours are:
Monday to Friday, 09:00–18:00 (GMT)
Order submission does not guarantee immediate shipment or acceptance.
After successful payment verification and confirmation of complete order information, orders are typically processed within 1–3 business days before dispatch.
Processing time may include:
Processing times may be extended during:
Transit time after shipment is separate from processing time.
Once dispatched, the estimated delivery timeframe is generally:
8–12 business days
Delivery estimates are provided for reference purposes only and are not guaranteed.
Actual delivery times may vary depending on factors including:
Depending on destination, order size, and logistics availability, shipments may be arranged through one or more of the following carriers:
The selected carrier information will be included in the shipping confirmation notification once the order has been dispatched.
After shipment, customers will receive a shipping confirmation notification that may include:
Orders may be tracked through the website’s Order Tracking page using the order number together with the email address or phone number used during checkout.
Tracking updates are managed by third-party logistics providers and may require time to appear after dispatch.
Customers are responsible for providing accurate and complete shipping information when placing an order.
We are not responsible for delivery issues arising from:
If a package appears damaged, lost, or affected during transit:
We will review the situation and provide reasonable assistance in accordance with carrier procedures and applicable policies.
Once an order has been dispatched, requests to modify shipping information, reroute delivery, or cancel shipment may depend on the status and policies of the logistics carrier.
We cannot guarantee that shipping changes can be completed after dispatch.
To help protect your interests, we recommend inspecting the package and product condition upon delivery.
If there are any visible issues with the package or product:
Timely reporting may assist with carrier investigations and resolution processing.
If you have any questions regarding shipping, delivery progress, tracking information, or order receipt matters, please contact us:
PlushFirm Customer Support
Address:
28377 ENCANTO DR APT I101, MENIFEE, CA, 92586, US
Customer Service Phone:
+1 (442) 232-9076
Customer Service Email:
frhelp@plushfirm.com
Service Hours:
Monday to Friday, 09:00 AM – 12:00 PM and 2:00 PM – 6:00 PM (GMT)
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