Order Cancellation Policy

Eligibility

After placing an order on the Plushfirm platform, you may request to cancel your order if it is within 48 hours and has not been shipped. Orders exceeding 48 hours or already shipped cannot be canceled directly. In such cases, you may request a refund through the return process after the product is delivered. For more details, please refer to our Return & Exchange Policy.

Cancellation Process

You can submit a cancellation request to our customer service team via email or phone, providing your order number, payment proof, and relevant information for quick verification.

Upon receiving your request, our customer service team will process it promptly. Eligible orders will be confirmed through your provided contact information, and the refund process will be initiated.

Refund Details

• Refund Method: Refunds will be returned to the Visa or MasterCard used for payment.

• Processing Time: Typically 3–7 business days, depending on bank processing times. If delays occur, please contact customer service.

For more detailed information, please refer to our Refund Policy.

Important Notes

• Please ensure that all order information is accurate and complete to avoid delays.

• For orders that have already been shipped, cancellation can only be completed through the return process. Please refer to the Return & Exchange Policy for details on procedures and timelines.

Contact Information

For assistance or inquiries regarding order cancellations, please contact Plushfirm customer service:

• Address: 28377 ENCANTO DR APT I101, Menifee, CA, 92586, US

• Phone: +1 (442) 232-9076

• Email: frhelp@plushfirm.com

Online support hours: Monday to Friday, 9:00 AM–12:00 PM and 2:00 PM–6:00 PM (AU)